Coverlight DIY blinds, made by Cover Up Canvas Products (CUCP), are covered by a 5 Year Warranty

This warranty is given to you as the original purchaser for as long as you own the blinds in a residential application and have all the original documentation to present us with if the claim arises and you need to lodge a claim. THIS WARRANTY IS NON-TRANSFERABLE.

In the event where Coverlight DIY custom-made blind is found to be defective in materials or workmanship, we will, at our discretion, repair, or replace the blind which fails to comply with this warranty. Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the blind, etc. In the event there are multiple blinds in the same room, only the defective blind will be replaced. No person is authorised to increase or alter this warranty.

This warranty will not cover issues that are results of abuse or misuse, improper installation, normal wear and tear and exposure to the elements. Plastics that crack, as the result of being exposed to the sun for long periods of time, materials that lose their original intensity after being exposed to the sun for long periods of time, cords, chains, or mechanisms that eventually wear out or crack are considered to be normal wear and tear and as such are not covered by the Warranty.

If your blinds are defective during the warranty period, we will repair or replace the defective product at no cost to you, subject to delivery and redelivery charges.

All custom-made products are warranted to be free from manufacturing defects in materials and workmanship. This warranty includes all materials, mechanisms and components which make up the blind or shade.

Fabric manufacturer’s warranty 

• Evolution – 10 Years
• Miami  -10 Years
• Visiontex – 10 Years

For further information on fabric warranties please contact the manufacturer.

Componentry 5-year Warranty. Under the Componentry Warranty, the factory will replace any faulty part (spring or motor drive, brackets, bottom rail and aluminium tube) in the first 5 years so long as you, the original purchaser, own the blinds and the blinds are installed at the property that you have originally purchased the blinds for.

 

The warranty will not apply to the blinds that have:

1. Been the subject of Incidental or Consequential Damages
2. Been the subject of Misuse or Abuse
3. Been the subject of Normal Wear and Tear
4. Been the subject of Overexposure to the Sun, Moisture and Exposure to Salt Air
5. Been the subject of Extraordinary Use, Improper Operation, Improper Handling or Alterations
6. Been the subject of Improper Maintenance and Care.
7. Been the subject of Pet or Insect Damage
8. Damage caused by moisture, other than is found in normal atmospheric conditions where the product is stated as having water-resistant features, this point will not apply, subject to the conditions set out in product specifications and/or manuals.
9. Wavering, cupping, ‘V’ing or billowing in fabric, which is expected in all fabrics in varying degrees, depending on the individual properties of each particular fabric.

Also NOT covered by The Warranty:

Any product that with the passage of time has:

1. Loss of colour intensity
2. Loss of pleating (if product is not held in raised position a portion of the time)
3. Yellowing and/or cracking of plastic parts and/or foam wood product

Warranty claim processing

To activate this warranty, the purchaser must contact Coverlight DIY to organise the check or return of the product. Any unauthorised returns may not or will not be accepted. Once we receive your damaged blind, Coverlight DIY will inspect the blind to check for all warranty claims. If the blind is damaged by the reasons not covered by the warranty, the purchaser will be required to cover the costs of transport and blind repair. Coverlight DIY will not be, in any event, held responsible for the labour cost of measuring, removal and reinstallation of blinds as well as the cost of transport of blinds to and from their warehouse, unless you have previously reached a written agreement with Coverlight DIY to cover the cost of this.

Replacements and repairs under warranty

Discontinued items or colour selections will be replaced with the closest equivalent current product. Colours vary from lot to lot and may not exactly match previous purchases. On current products, we will make every effort to match the current style and colour. In the event that warrantied product is not repairable and cannot be replaced with the original style and colour because the product is discontinued, etc.., it will be replaced with the closest available product.

Coverlight DIY SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.